Calling all Disabled London Transport users: We need Access Guides!

Calling all Disabled London Transport users: We need Access Guides!!

Transport for All have linked up with Inclusion London to deliver Disability Equality Training to Transport for London (TfL) staff. A key part of this training is an Access Trip: staff go with a Disabled passenger as they travel route on the London bus and tube network. It’s an amazing way to show LU staff the issues and barriers we face every day on the transport system.

We call these Access Trips, and the people who run them are Access Guides. TfL love the Access Trips so much, they want more staff to do them! Sharing your journeys really makes a big difference. So we are looking for more Access Guides from across different impairment groups…could this be YOU?

The role of an Access Guide
As part of Disability Equality Training:
• To take staff on trips on the London bus and tube network
• To show access features that support you to access the transport network
• To show the practical problems you have getting around and ways to overcome/remove these
• To talk about the impact your experiences have on you, both positive and negative

Dates and times
The sessions will begin w/c 18 February 2019 and run until the end of June 2019. Access Trips last 2 hours (10am-12 noon). We will be running up to 6 sessions per week.

Reward
There will be a gratuity of £50 offered for each Access Trip you lead. This could be given as a Bank Transfer, in Cash or Vouchers depending on your preference.

Contact us if you are interested!
If you are interested in becoming one of our Access Guides (training will be given!!), please get in touch with Jacky Wood at training@inclusionlondon.org.uk for more information, or call/text 07904 101 342.

Respond to the Patient Transport Experience Survey

Transport for All is looking for evidence from Disabled and older Londoners who use patient transport, following concerns about the eligibility criteria.

Our Advice Line recently received many calls from Disabled and older people being denied patient transport services by the Royal Free Hospital despite having a genuine need for it. In some cases, people have been denied this vital NHS funded transport for their appointments despite previously being eligible in the past.

We are concerned that patients are not being asked the right questions when applying for patient transport and that the phone assessment process is not being carried out fairly. We believe this leads to Disabled and older people being refused access that they are truly in need of and we want to know whether this practice is happening at other hospitals across London.

Take action – respond to our survey

Transport for All is looking for Disabled and older people who have booked, or tried to book, patient transport within London in the last year to complete a short survey about their experience with arranging patient transport.

Does this sound like you? If so we’d like to hear about your experiences, whether you were refused this service or not.

The survey should take no more than 10 minutes to complete. By responding you will help us gain a better understanding of the problem and allow us to gather testimonies to persuade hospitals to improve their patient transport services.

Please do not hesitate to share this survey/information with anyone who may have used patient transport in London in the past year.

The deadline to respond is: 31st August 2018

use this link to respond to the survey online
https://www.surveymonkey.co.uk/r/patient_transport_tfa

Thank you very much in advance for your support.

Best wishes,

Josh Lang
Campaigns and Outreach Officer
Transport for All

Transport for All – Advice Line

Advice Line

This year again, we have been helping hundreds of Disabled and older people to get around London and supporting them with transport issues. We recently launched a free face-to-face advice drop-in, with a plan to roll it out to the rest of London.
Don’t forget that our Advice Line is here to help you, if you have any transport related issues.

• Tel: 020 7737 2339 (option 1)
• Text: 07984 755 894
• Email: contactus@transportforall.org.uk
• Address: Transport for All, 336 Brixton Rd, London, SW9 7AA.